Returns and Refund Policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. 

In certain instances, partial refunds may be granted if applicable.
Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.

If you would like to return an item, send us an email at info@therightfitco.com.au

Refunds

Once your return is received for inspection, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note: refunds will not include shipping costs and additional discounts. The refunded amount will only be the cost of the item at the time of purchase. 

Late or Missing Refunds When Applicable

Refunds may take time to appear in your account and will vary between different institutions.

If you haven’t received a refund yet, first check your bank account again and contact your banking institution. 

Send us an email at info@therightfitco.com.au and we will clarify anything on our end.
Next, wait and check your accounts and ensure that it has arrived, if it has not after a couple of days (time will vary on banks), then contact your bank again.

Sale Items Information

We do not offer refunds on sale items, however, we can exchange the items of the same cost if you are not happy with them.

Exchanges

If you need to exchange an item, send us an email at info@therightfitco.com.au so we can ensure we have stock and provide you details on the exchange if applicable.

Shipping

Shipping costs are non-refundable and depending on your location, times of delivery may vary.

For more information, please visit Shipping and Delivery to learn more.